Returns & Exchanges
At JustIngredients, we strive for the highest quality in every batch, but if your order isn't quite right, we are here to help. Due to the perishable nature of our products, we accept returns on unopened and sealed items within 30 days of delivery.
Verify Eligibility
Ensure your food items are unopened, in their original vacuum-sealed packaging, and within the 30-day return window for safety and quality compliance.
Contact Support
Email our customer care team with your order number and a brief explanation of the return to receive your Return Authorization Number.
Secure Packaging
Place the items securely in a shipping box with adequate padding to prevent damage to the ingredients during transit back to our warehouse.
Processing & Refund
Once our quality control team inspects the returned goods, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing